Refund policy

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

    Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

    If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

    Please keep your proof of purchase—e.g. your receipt.

To start a return, you can contact us at therunhouse@runasone.com.au. Please note that returns will need to be sent to the following address: 38 Charles St, Norwood SA 5061

You can always contact us for any return question at therunhouse@runasone.com.au 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, supplements or energy gels) and custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return shipping is at consumers cost.